To achieve the objective of the study, quantitative method was used for the statistical analysis and convenience sampling for selecting customers. The researcher used the self-administered questionnaire as a method for collecting data from the sample consists of customers randomly selected from the population frame.
The research study aims to evaluate the effect of applying the concept of customer relationship management CRM on the everyday organizational practices the effective policies and procedures and their implementation on customer satisfaction and retaining the customers.
It provides an opportunity to the organization to investigate and discover about the needs of the customers. By this way company can make the new customers and develop their clientele.
The approach used during the research was survey survey monkey to collect the data. The sources from where the data is collected are authentic.
The positive impact that the effective operation pf CRM to the profits of the company. Customer relationship management is a wider term that is used to describe the people policies and procedures used by an organization to deal with the customers.
The strategies which are used by the organization to sort out the queries related to products policies or any other organizational practices.
Technological measures used by the organization combined with marketing to bring the best of the responses to the customers and to take care the needs of the customers. The automation of the customer relationship process brought revolution, especially when dealing in sales activities marketing of any new product.
Technical support provided by the company through their service procedures serves the customers best of their experience. Customer service operations are used to serve variety of purposes, to establish cordial relations with the existing clients, to attract new promising clients and cutting down the costs to market the product.
Making strategies to reduce the cost. Customer relationship operations also help towards diversification of products brands across the world, in this era when competition between the companies increases and there are many substitutes available to the people for single product these profound strategies are helpful for client facing.
Customers provide base for building an organization and are very important aspect for an organization, relationship between customers and organization serves to be a long term goal for an organization. The methodology we use for our research is based on surveys that we had performed recently to base concrete conclusion and to analyze the role of various customers relation department serving in different organizations.
The sample we took to base our survey consists of the people of different organization and their respective responses on the questions that we have asked to develop our analysis and conclusion. The concept of customer relationship management is very important. When customers are satisfied and happy from the organization, it provides organization to grow and to reform and make changes to provide better products to their customers.
By taking regular feedbacks and connecting with the customers it provides benefits to the organization to come up to the expectations of their customers. The aspects which carries huge importance for organizations are: Customer relationship is an important aspect to create edge over competitors that provide similar products by providing efficient customer service companies can develop their name.
To create value for the existing customers and to plan effective strategies to win prospect customers. When you are connected with your customers you are always updated about their choice taste and trends that enables you to design your future related strategies.
It provides an opportunity to portray that your business and your organization is more friendly and cooperative and they are always there for their customers to provide the information and fulfilling the needs of their customers This is just a sample partial case solution.
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A Study On Customer’s Perception And Satisfaction Towards the regular transactions for a client speedy and time efficient with little or no paperwork involved.
There is no. A Study On Customer’s Perception And Satisfaction Towards Electronic Banking In . The purpose of this study is to public banks in Shivamogga district.
The present study is to compare and analyze the customer preference and satisfaction towards banking services both private and public banks in Shivamogga district. days most of the winning companies are focusing on continuously fulfilling their clientele expectations.
towards organizational development. However, the with the increase in clientele base and decline in costs. So banks will certainly reap the benefits at module by measuring customer satisfaction.
The study findings are based on the literature review concludes that the association of Gronroos (). variance and was characterized by regular execution of beneficiary satisfaction survey. In conclusion, the study established that or clientele (users of the services) experience, which is found organizations gear themselves towards their customers and also include them in .
compassion fatigue and job satisfaction 6 The purpose of this study was to explore if there exists a connection between one’s experience of compassion fatigue throughout the .